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FREQUENTLY ASKED QUESTIONS
  1. How can I reset my password?

  2. What is SECURE MESSAGE and how do I use it?

  3. Do you have something I can show my clients or patients on HIPAA?

  4. What is the difference between Safety Mail; Certified Mail and Send File?

  5. Who do I contact to ask a question?

  6. Why do I have to enter my password every time I log in?

  7. Are cookies a security problem?

  8. Why does SafetySend use Proprietary Code and Technology?

  9. How large is your customer base?

  10. Will the SafetySend system help us become HIPAA compliant?

  11. Can SafetySend be Self-Managed?

  12. How does the free trial offer work?

  13. Does the recipient of a password protected e-mail (Certified Mail) need to be a subscriber of your service?

  14. How does a recipient of a password protected email retrieve their secure message if they do not have an account with SafetySend?

  15. How can I export my Outlook contacts for SafetySend Contact Manager?

  1. How can I reset my password? - Go to the Login In page.  Click on "Forgot Password".  (a) Enter your Alternative email address - this is the address you used to sign up on Safety Send. (b) Answer the Security Questions (c) Click "SUBMIT". Instructions will be sent to the Alternative Email address for you to re-establish a new permanent "PASSWORD".

  2. What is "Certified Mail" and how do I use it? - Certified Mail is used when you send confidential information and you want to keep an Audit Trail of the sending and verify that the intended recipient has received and viewed the message, document or file. Your recipient will receive a Notice of Certified Mail and a Temporary Password - they enter their email address and then choose a "Permanent Password"  they will use each time you send a "Certified Mail". Any electronic message, file, document, image, video or audio. SafetySend technology scales from a simple email to beyond an MRI.

  3. Do you have something I can show my clients or patients about HIPAA? - Yes! We have a "Compliance" page that shows how SafetySend was specifically designed to help you comply with HIPAA regulations for Electronic Communication. Click here to view our HIPAA compliance page.

  4. What is the difference between Safety Mail, Certified Mail and Send File? -

    • Safety Mail is an encrypted transmission of an email. Proof that one of these messages was sent to the intended recipient can be verified by clicking "Save a Copy".

    • Certified Mail can only be opened by the recipient if they enter the appropriate password. The sender then receives a notice in their inbox with the date and time that the message was received and opened.

    • Send File is for large files which do not lend themselves to normal attachments. This feature is used for sending large encrypted ZIP files, X-Rays, MRI's, etc.

  5. Who do I contact to ask a question? - Contact us with any questions by emailing us at: support@safetysend.com  or click here for our online contact form.

  6. Why do I have to enter my password every time I log in? - Your password is never stored on our servers. This is a security feature designed for your protection that enables you to comply with HIPAA or GLB requirements. When you login with your password our proprietary technology authenticates the password and that authentication is then passed to each page in an encrypted cookie. All communication to the server is also encrypted by the SSL connection so there are two levels of encryption protecting your password.

  7. Are cookies a security problem? - Not with SafetySend. SafetySend uses cookies only to manage your session and the cookies are only transmitted over SSL. Cookies are small data items that your browser stores and re-transmits when the secure server is accessed.

  8. Why does SafetySend use Proprietary Code and Technology? - Because any code or technology that can be purchased is vulnerable. Generic security codes and technology is is considered "at risk" because of its shared accessibility. SafetySend code and technology is exclusive and not sold or shared. If you can buy security technology, it can be compromised.

  9. How large is your customer base? - Our customer base is over 50,000 ranging from individuals to enterprises with our "private label" VPN for entire hospitals and various business enterprises.

  10. Will the SafetySend system help us become HIPAA compliant? - Yes. SafetySend will enable you to become HIPAA compliant regarding the regulation of electronic communication of protected health information. For more information regarding SafetySend and HIPAA compliance, click here.

  11. Can SafetySend be self-managed? - Yes. Our attributes for individual clients do allow for self management of all your secure files, documents, messages, audit trails, certified receipt of delivery and acknowledgements. Private Label VPN's have system administration for addition, deletion, access and suppression of their client base.

  12. How does the free trial offer work? - The free trial offer is for evaluation purposes. A client can elect to continue by enrolling with a paid subscription or let it lapse. Many times the evaluation is for the establishment of a "private label" VPN.

  13. Does the recipient of a password protected e-mail (Certified Mail) need to be a subscriber of your service? - No. A Certified Mail message can be sent to anyone, regardless of whether or not they have an account with SafetySend.

  14. How does a recipient of a password protected email retrieve their secure message if they do not have an account with SafetySend? - Unless you choose a specific password before you send the message, a temporary password will be included in the secure message notification. The recipient will need this temporary password in order to change it to one of their choice. Click the image to the right to view a sample notification.

  15. To export a CSV or tab-delimited text file from Outlook:

    1. Open Outlook

    2. Select "Import and Export" from the File menu

    3. When the wizard opens, select "Export to a file" and click "Next"

    4. Select "Comma separated values (Windows)" and click "Next"

    5. Select the Contacts folder you would like to export and click "Next"

    6. Choose a filename and a place to save the file (for instance, "Contacts.csv" on the Desktop), then click "Next"

    7. Confirm what you are exporting: make sure the checkbox next to "Export..." is checked and click "Finish"

 

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