-
How can
I reset my password? -
Go to the Login In
page. Click on "Forgot Password". (a) Enter your
Alternative email address - this is the address you
used to sign up on Safety Send. (b) Answer the
Security Questions (c) Click "SUBMIT". Instructions
will be sent to the Alternative Email address for
you to re-establish a new permanent "PASSWORD".
-
What is
"Certified Mail" and how do I use it? -
Certified Mail is
used when you send confidential information and you
want to keep an Audit Trail of the sending
and verify that the intended recipient has received
and viewed the message, document or file. Your
recipient will receive a Notice of Certified Mail
and a Temporary Password - they enter their email
address and then choose a "Permanent Password" they
will use each time you send a "Certified Mail". Any
electronic message, file, document, image, video or
audio. SafetySend technology scales from a simple
email to beyond an MRI.
-
Do you have something I can show my
clients or patients about HIPAA? -
Yes! We have a
"Compliance" page that shows how SafetySend was
specifically designed to help you comply with HIPAA
regulations for Electronic Communication. Click
here to view our HIPAA compliance page.
-
What is
the difference between Safety Mail, Certified Mail
and Send File? -
-
Safety Mail
is an encrypted transmission of an email. Proof
that one of these messages was sent to the
intended recipient can be verified by clicking
"Save a Copy".
-
Certified Mail
can only be opened by the recipient if they
enter the appropriate password. The sender then
receives a notice in their inbox with the date
and time that the message was received and
opened.
-
Send File is
for large files which do not lend themselves to
normal attachments. This feature is used for
sending large encrypted ZIP files, X-Rays,
MRI's, etc.
-
Who do I
contact to ask a question? -
Contact us with any
questions by emailing us at:
support@safetysend.com
or click
here for our online contact form.
-
Why do I
have to enter my password every time I log in? -
Your
password is never stored on our servers.
This is a security
feature designed for
your protection that enables you to comply with
HIPAA or GLB requirements. When you login with your
password our proprietary technology authenticates
the password and that authentication is then passed
to each page in an encrypted cookie. All
communication to the server is also encrypted by the
SSL connection so there are two levels of encryption
protecting your password.
-
Are cookies
a security problem? -
Not with SafetySend.
SafetySend uses cookies only to manage your session
and the cookies are only transmitted over SSL.
Cookies are small data items that your browser
stores and re-transmits when the secure server is
accessed.
-
Why does
SafetySend use Proprietary Code and Technology?
- Because
any code or technology that can be purchased is
vulnerable. Generic security codes and technology is
is considered "at risk" because of its shared
accessibility. SafetySend code and technology is
exclusive and not sold or shared. If you can buy
security technology, it can be compromised.
-
How large
is your customer base? -
Our customer base is
over 50,000 ranging from individuals to enterprises
with our "private label" VPN for entire hospitals
and various business enterprises.
-
Will the
SafetySend system help us become HIPAA compliant?
- Yes.
SafetySend will enable you to become HIPAA compliant
regarding the regulation of electronic communication
of protected health information. For more
information regarding SafetySend and HIPAA
compliance,
click here.
-
Can
SafetySend be self-managed? -
Yes. Our attributes
for individual clients do allow for self management
of all your secure files, documents, messages, audit
trails, certified receipt of delivery and
acknowledgements. Private Label VPN's have system
administration for addition, deletion, access and
suppression of their client base.
-
How
does the free trial offer work? -
The free trial offer is
for evaluation purposes. A client can elect to
continue by enrolling with a paid subscription or
let it lapse. Many times the evaluation is for the
establishment of a "private label" VPN.
-
Does the
recipient of a password protected e-mail (Certified
Mail) need to be a subscriber of your service? -
No. A
Certified Mail message can be sent to anyone,
regardless of whether or not they have an account
with SafetySend.
-
How does a
recipient of a password protected email retrieve
their secure message if they do not have an account
with SafetySend? -
Unless you choose a
specific password before you send the message, a
temporary password will be included in the secure
message notification. The recipient will need this
temporary password in order to change it to one of
their choice. Click the image to the right to view a
sample notification.
-
To export a CSV or tab-delimited text
file from Outlook:
-
Open
Outlook
-
Select
"Import and Export" from the File menu
-
When the
wizard opens, select "Export to a file" and
click "Next"
-
Select
"Comma separated values (Windows)" and click
"Next"
-
Select
the Contacts folder you would like to export and
click "Next"
-
Choose a
filename and a place to save the file (for
instance, "Contacts.csv" on the Desktop), then
click "Next"
-
Confirm
what you are exporting: make sure the checkbox
next to "Export..." is checked and click
"Finish"
